GENERAL QUESTIONS

Q: Do you deliver every image you shoot?

A: No, we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. For example, because we shoot with low apertures, sometimes we take a few extra shots to make sure we have the perfect focus. We don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so we spend hours doing that on our end. In another example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. With our expertise of processing millions of images each year, we may eliminate ones that we feel are duplicates and only deliver the best one.

Q: Have you shot at my venue before?

A: We have shot at hundreds of venues, so there is a good chance that we have. However, if we have not, we will get to the venue early on the day of and be sure to perform a thorough walk-through to scout out the best photography locations. We also do extensive online research prior to your big day!

Q: Do you do destination weddings? What additional fees are associated with destination weddings?

A: While RJ Visual Arts is based out of Philadelphia PA and Southern New Jersey, we serve clients all around the world. Our destination wedding photography packages include the cost of travel and reasonable accommodations.

Q: Which photographer will be shooting my wedding?

A: Typically, the photographer you meet with will be the photographer for your engagement session and wedding. You may request to meet with a specific photographer; otherwise, we’ll make the decision based on personality, availability, language abilities, and your referral. For example, if Ronny shot the wedding of your friend who referred you to us, he would likely be the one meeting with you. 

STYLE AND QUALITY QUESTIONS


Q: What is your photography style?

A: RJ Visual Arts Wedding Photography team is acclaimed for developing a unique style of wedding photography that is deeply rooted in wedding photojournalism while influenced by fine-art and fashion photography. We love using creative lighting, unique perspectives, angles, compositions and artistic post-production refining to bring out our clients personalities and beauty while telling their wedding story. We pride ourselves on not just being photographers, but rather artists creating unique and expressive imagery. 


Q: Can I see a full event from start to finish?

A: Of course you may! We pride ourselves on the consistency of our work. We understand all photographers post their best shots from each wedding on their websites so it’s hard to determine how well he or she will perform on the wedding day. That is why we encourage all of our potential clients to view full events from all photographers they meet with to see how well the photographer performs throughout the day.


Q: My venue is very dark. How does your company handle these situations and can I see samples?

A: We have shot in the darkest of dark chapels and reception halls so no need to worry! If the situation allows, we will set up additional lighting to ensure we get focused pictures. Some chapels do not allow for flash photography; and for that reason, we shoot on camera’s with superb low-light performance and lenses with low aperture.

Q: Is there a style or quality difference among the photographers?

A: No. We take every measure to ensure consistent style and quality among our photographers. We have developed the unique style you see in our work over the years. Each shoot is reviewed to ensure our quality and style are consistent. All mistakes, no matter how minor, are scrutinized by the team. We trust that the quality and style of photography you receive will be consistent. However, we do tailor our shooting style and techniques to our client requests. For example, some clients may prefer a light and airy look while others may prefer dramatic lighting and shadows.

POST PRODUCTION QUESTIONS


Q: Do you touch up all the images in our image download?

A: Yes we do. Every image we deliver is post produced with our unique signature style of post production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections. Many photographers will not post produce any images, or will only post produce “select” images from your wedding. This means that you may have pictures that are too dark, have strange skin tones or other common photography flaws.


Q: What do you mean by “touching up” the photos?

A: “Touching up” in our studio is the same as our signature (basic) post production. See the question below for clarification.


Q: What is the difference between advanced and custom; and why are there additional costs for custom retouch?

A: Advanced post-production includes touch ups such as removal of blemishes, removal of bags under eyes, removal of fly-away hairs, etc. On the other hand, custom post production is anything that requires extensive, custom work in Photoshop such as removing entire objects from the scene, changing the size and shape of body parts or other objects in the scene, adding objects to a scene and other custom work. We charge hourly for the custom post production as the time required ranges depending on the complexity of the project. Please contact our studio manager for a quote for custom post production.

Q: Do you shoot in JPEG or Raw?

A: We shoot all of our images in Raw.

WEDDING DAY QUESTIONS


Q: I have downtime between events on my wedding day. Will I be charged for that downtime?

A: For a variety of reasons, we have to charge for the time in between events. The fact is, we’re never truly resting during the day, whether we’re backing up images, setting up for the second venue, traveling to the second location, taking venue shots, or making up for lost photo time because of unforeseen wedding day delays. In many cases, we use that “downtime” to take you and your significant other out for a photo session or more family portraits.


Q: What happens if we go over the contracted amount of time?

A: We understand that not everything goes as planned during a wedding. We never pack up before the contracted time, and moreover we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 30-minute increment.


Q: Why do we need to charge for additional coverage?

A: We’ve dedicated the entire day to your wedding, so we won’t be racing off to catch other plans that evening. However, we need to charge for additional coverage primarily because there are costs of having the team stay for additional hours. The shooters and lighting assistants all require additional compensation. Furthermore, the additional photos taken will need to be post produced which adds to our overall costs.

ENGAGEMENT SESSION QUESTIONS


Q: When can we expect to see our photos from our engagement session?

A: Post production for engagement sessions are completed 6-8 weeks after the date of the shoot. If you require the images to be completed prior to four weeks after the date of the shoot, a rush process fee will be charged.

Q: When should we do our engagement session?

A: We encourage you to do your engagement session as soon as possible. The latest we suggest is at least ten weeks prior to the wedding date due to the time necessary to post produce each image (6-8 weeks). 

Q: Can we schedule our engagement session for the weekend?

Because most weddings occur on weekends, we typically do not shoot engagement sessions on weekends. If you can only do your engagement session on a weekend, we can tentatively schedule your engagement session on a weekend, however, if a wedding is scheduled for that weekend later on, we will have to reschedule your engagement session. We also like to shoot on weekdays because locations are typically less crowded.


Q: How many images do you typically deliver from and engagement session? From a wedding?

We typically deliver anywhere from 30-50 images per 1 hour engagement shoot and for a wedding, we typically deliver 60-80 images per hour. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.

Q: When and where can we view our engagement pictures?

Your engagement session images will be completed no more than 6-8 weeks after the date of the shoot. If you require the images to be completed prior to 6-8 weeks after the date of your shoot, a rush edit fee of $100 will be charged.

ALBUMS, PRINTS, BOOKS QUESTIONS


Q: How long does it take to get my prints?

Product creation times vary, however, print orders will generally be completed within 6-8 weeks after the editing and product order is submitted for printing.

Similar to the post-production process, if you require rush processing, a fee of $100 will be charged. Additional fees for rush shipping may also apply.


Q: How long does it take to get my album?

As with our other products, production times vary. However, you can typically expect to receive your album 6 weeks after placing the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the amount of changes you request after the initial designs. Some brides complete this within a month or two; others take over a year.

Similar to the post-production process, if you require rush processing, a fee of $100 will be charged. Additional fees for rush shipping may also apply.

IMAGE DOWNLOAD QUESTIONS AND LEGAL QUESTIONS


Q: What size can we print our photos up to with our CD of images?

A: In most cases, you can print your photos up to 8×10 without any quality loss. If you’d like to print larger than 8×10, additional post-production will be required. For pricing on these services, please contact our studio manager.


Q: What rights do I have to the digital prints?

A: You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of RJ Visual Arts.


Q: Do you provide the RAW files from my engagement session and/or wedding day?

A: Each of our packages comes with a full resolution CDs or USB Drives with your images. However, we typically do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. 


Q: How many images do you deliver on the image CDs?


A: For a 1 hour engagement session we typically deliver 30-70 images and for a wedding we typically deliver 60-80 images per hour of coverage. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.

Q: What if I lose my CD or USB Drive with my images? 

A: There is a $50 replacement charge for additional downloads after the event has been archived. We strongly suggest you make at least one copy of the download when you receive it from us.

BUSINESS INSURANCE QUESTIONS


Q: Do you have liability insurance? 

A: Yes. Many venues require the photographer to have Liability Insurance. So before hiring someone else, make sure they are covered.

MEETING POLICY QUESTIONS


Q: We live out-of-town. Is it possible for our family/friends to meet with you instead?

We’d love to meet your relatives, answer their questions and review our work with them. If possible, we’d like to at least webcam with you to get to know you better.

Q: We’re very busy and won’t be able to meet. Are there any other options?

A: We would love to meet with you prior to our engagement shoot or wedding; however, if you’re too busy or too far away, we can handle everything remotely. Just let us know what information you need and we will do our best to accommodate your request. For example, if you would like to see more of our work, we can gladly show you complete events online. If you would like to talk about packages and get a sense of the photographer’s personality, telephone calls, and webcam appointments can be arranged.

Q: Do you travel to meet clients?

A: Due to the limitations of our schedule, we currently do not travel to meet clients. If you would like to schedule a meeting, please contact our sales manager at 856-581-1316.

Q: How do I set up an appointment to meet you in person and see some of your work?
A: Contact our sales manager at 856-581-1316.

PAYMENT AND TAX QUESTIONS


Q: How do I reserve you for my date?
A: All dates are reserved once we receive your signed contract and deposit.


Q: What if we exceed our contracted time for our engagement shoot and/or wedding day coverage?
A: Standard rates apply for overtime. Overtime is billed at the rate of $100/hour per Photographer and $50/hour per Assistant.


Q: If we cancel the wedding, will we receive our retainer fee back?
A: Unfortunately no. Retainer fees are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date.


Q: If we change our wedding to a different date, will we be able to use our retainer fee towards a future date?
A: Generally no, but this is taken on a case by case basis. The reason for canceling and our availability is taken into account. Also, if rates change from your original date to your new date, the new rates will apply.


Q: Are there travel fees associated with the engagement session and/or wedding day shoot(s)?
A: All travel expenses are based on the distance between your event location(s). The following destinations are subject to the following travel fees:
– 30-50 miles from Pennsauken, NJ – $50.00 flat fee
– 51-80 miles from Pennsauken, NJ – $100.00 flat fee
– 81-100 miles from Pennsauken, NJ – $150.00 flat fee
– All other destinations beyond 100 miles round-trip will be negotiated and handled on a case-by-case basis.


Why do you charge travel fees?
The primary purpose is to provide adequate compensation for our photographers and our lighting assistants for the additional time spent in travel. Trips to North Jersey, New York, Lehigh Valley PA, or Delaware for example, can take over an hour each way. This is time for which we have to compensate our team. For this reason, coupled with the costs of reimbursing the team for the actual costs of travel, these fees are unfortunately necessary.


Q: Do you offer any discounts on weekday weddings, Sunday weddings, or weddings during the off-season?

A: We do offer discounts on Sunday weddings and off-season weddings. For Sunday weddings we offer a 15% discount and we also offer up to 50% off for off-season which runs from Jan 1-Apr 1.

Q: If I pay for my package in cash will we be able to avoid paying sales tax or receive a discount?

A: Unfortunately, collecting in cash does not exempt a photography studio from paying New Jersey sales tax on the amount of the package price when a physical product is delivered, whether that product be an album, prints, cds or any other physical product.